E-commerce — demo business
Loom & Co
A textile brand weaving household goods in small numbered lots and publishing the full specification for every one — fibre, sett, finished weight, mill, lot size.
A real, explorable site — for a business that doesn’t exist.
Capabilities
What this build is designed to prove out.
The parts of a E-commerce business this build takes off a human's desk.
- 01Order-status and shipping lookups
- 02Product recommendations and sizing guidance
- 03Abandoned-cart follow-up conversations
- 04Return and exchange policy Q&A
How the agent behind it is built to behave
Visitor asks about a product or an existing order, the agent answers directly or pulls order status, and offers a discount nudge on abandoned carts.
Answers from the real offer
Grounded in the business's own approved offer sheet — not whatever the underlying model happens to believe about the industry.
Qualifies while it answers
The same conversation that answers the question captures who's asking and what they actually need.
Books the call
Booking is the ceiling of what it's allowed to do on its own. It can't send email, touch billing, or improvise a price.
Hands over anything outside scope
A question the offer sheet doesn't cover gets flagged for a person instead of guessed at. Every conversation is logged in full, so the owner can check its work.
Elsewhere in the work
The other demo businesses.
Every one is fictional, and every one is a real, running site — open any of them below.
See the full Work Wall →Yours could be next
Want this built for a business that’s real?
Everything above this line is fictional — the business, the offer, the review. Tell us what your version of this conversation would actually need to handle, and we’ll scope it against your real offer sheet, not a template.